Oovee Game Studios

Q: I have submitted a support ticket but it has not yet been answered. How long does it take?

A: Depending on how busy we are, we do aim to answer all support tickets within 24 hours. We will not respond to general enquiries via the Support Ticket software and it is used strictly for customers.

Q: I have lost my download from Steam, how do I get it back?

A: Please contact Steam for support.

Q: I have purchased a RailWorks addon: but the controls do not work, what do I do to fix this?

A: As with most of our products for RailWorks we use advance scripts to accurately simulate their true-to-life counterpart. This generally requires custom control mappers thus you are required to play using the keyboard (no on screen HUD) and switch from 'Simple mode' to 'Expert Mode' found in the RailWorks options menu. We also recommend reading the supplied product manual found in this location > [Steam\steamapps\common\railworks\Manuals\EN\]

Q: I have purchased a RailWorks addon: but the train doesn't appear in the scenario editor window.

A: In order for the custom addon to show in the scenario editor window you must select the provider/product in the object filter screen. To access the object filter screen click on the blue cube located to the left of the screen above the locomotive list. Then find Oovee in the list that will appear on the right hand side of the screen, and tick the required product. Now the product will appear in the locomotive list.

Q: I have purchased a RailWorks addon: but the scenario doesn't work as expected.

A: Please contact us for support, provide as much detail as you can so that we can fix any errors (if any) or provide you with technical support.

Q: I have downloaded bonus content for a RailWorks addon but I'm having problems.

A: Sorry, we do not provide support for free bonus content, please refer to the installation guide (if any).

Q: I have asked for a release date for a certain product but you will not respond.

A: 15AUG11: In order to reduce disappointment we will not provide potential customers with release dates in case these dates cannot be made. In addition to this sometimes it is not possible to provide release dates as these are subject to publishing restrictions. If release dates have been published this is at the discretion of the publisher and thus holds Oovee not responsible for its authenticity.