wow... I do not understand what is at stake! when i was child, any "game" was CD and you own skill to installing and debuging.
what game is best of the best? i gues, Fallout-2. Fallout-2 had the support? i didn`t find. i live in Russia and have no chances to call/write to some people and ask "game isn`t working. what i do wrong?" but game don`t become worse with it.
you are have Spintires now. does it working? yes. do you want to make this game better? do it!
we have open (so... it`s open) code, Notepad++, Photoshop, 3dsMax - you have everything to do game better!
who is Pavel? Pavel - is man, who get idea ST. he bring it to us - and we can do allother.
imagine, Pavel come to you and say "well, i`m so sorry... let`s try to explain all you wishes to me. i very interest with it. and latest i`ll come to each player and ask him same. what? when i will make a game, objectify your wishes? well, after I finish ask all players!"