General FAQ

1.0) How long does it take for my support enquiry to be answered?
Login to the Support Ticket Center and click a ticket, it is then displayed on the information tab at the top. Response time is dynamic and depends on busyiness. We don't answer support enquiries on bank holidays or weekends.

2.0) What support enquires will you respond too?
We will only respond to enquiries related to products that Oovee Entertainment have created. We will not answer enquiries related to core games that have not been created by us. We are not obliged to respond to support enquiries related to product release dates or statuses.

3.0) Anything I should try before sending a support enquiry?
If you are having issues related to our RailWorks DLC's then it's recommended to clear the RailWorks 'Cache'. This resolves most problems including 'rolling stock not found' messages for any scenarios.

4.0) Why does my game (created by Oovee) run slow?
We suggest checking the system recommendations before purchasing any of our games. If you have already purchased the game then send us a support ticket and we'll try to help you.

5.0) Why am I directed to Steam/Aerosoft when I purchase a product?
Steam & Aerosoft provide our ecommerce and distribution. All transactions made through them will be secure and safe.